Successful cases

In support of the third Five-year Strategic Plan under the Electrical and Mechanical Services Trading Fund (EMSTF), we are steadfastly committed to the two key strategies: “Providing Customer-oriented Innovative Services” and “Innovating Business Processes”. To facilitate repair requests from client departments, we launched a new mobile application (app) “Client Portal” last year, making the application process more flexible and efficient.

With the app, clients can simply submit repair requests by providing basic information, and attaching equipment photos as needed. The app also features real-time status tracking, allowing clients to monitor repair progress anytime without the need to call for updates. The app also integrates all requests, both online and offline, for centralised management and easy progress tracking. Since its launch, the app has been downloaded and used by multiple departments. Client departments that have not yet registered but are interested in using the “Client Portal” service are welcome to contact our Customer Service Centre at 2333 3762 or click here for registration.